Support
Answers for newcomers, landlords, and community partners.
Frequently asked questions
Is The Streets free for newcomers?
Yes. Core browsing of housing, shelters, food banks, and government services is free. Optional Premium unlocks contact messaging as shown on Pricing, no hidden platform fees.
How do you verify housing listings?
We review landlord identity, listing details, and community reports when available. Verified badges appear only after checks pass, we do not invent reviews or ratings.
Can landlords and employers join?
Yes. Landlords, employers, and training providers can create accounts to publish opportunities and message newcomers securely.
What languages does the platform support?
The website is available in English, French, Arabic, Punjabi, Chinese, Spanish, and Kiswahili, with more languages planned.