Privacy Policy

1. Who we are

• Privacy Contact: iNorde Privacy Team
• Email: privacy@thestreethub.ca
• Website: https://www.thestreethub.ca
• Address: Canada

The Streets App is a product of iNorde - International Organization for Digital Empowerment & Innovation, Canada.

iNorde is responsible for the operation and administration of The Streets platform and for managing personal information collected through the App, subject to applicable privacy legislation.

2. Information we collect

Depending on how you use The Streets, we may collect different categories of information.

2.1 Information you provide directly

When you create an account or use certain features, we may collect information such as:

• Full name
• Email address
• Telephone number
• Username or profile information
• Password or authentication information
• Profile photograph, if voluntarily provided
• Preferred language
• General location or community
• Housing preferences
• Service preferences
• Information included in your profile
• Information you provide when contacting another user or lister
• Information submitted when creating a listing
• Information provided when reporting an issue or submitting feedback
• Other information you voluntarily provide through the App

You are encouraged to provide only information that is reasonably necessary for the purpose for which you are using the platform.

3. Information provided by Listers

This may include:

• Business or organization name
• Contact information
• Business description
• Property or service description
• General or specific location information
• Photographs
• Availability
• Pricing
• Eligibility requirements
• Operating hours
• Website or social media information
• Listing terms and conditions
• Other information you choose to publish

If you use The Streets as a Lister, you may provide information relating to a property, accommodation, business, organization, service, opportunity, or other offering.

Information intentionally included in a public listing may be visible to other users of The Streets and, depending on the App’s functionality, may be publicly accessible.

Do not include sensitive personal information in a public listing unless there is a legitimate reason and you are legally permitted to do so.

4. Information we collect automatically

When you use The Streets, we may automatically collect certain technical information, including:

• Device type
• Operating system
• App version
• IP address
• Device identifiers
• Browser information where applicable
• Approximate location information
• Usage information
• Pages, screens, or features accessed
• Date and time of activity
• Diagnostic information
• Crash reports
• Other technical information necessary to maintain and improve the App

This information helps us operate, secure, troubleshoot, and improve The Streets.

5. Location information

Certain features of The Streets may require location information to help users discover nearby:

• Housing
• Accommodations
• Services
• Businesses
• Community resources
• Employment or other opportunities
• Other listings

Where technically possible, the App may request permission to access your device’s location.

You can generally control location permissions through your device settings.

You do not have to provide precise location information unless a particular feature requires it and you choose to use that feature.

Where possible, we may use generalized or approximate location information rather than precise location information.

6. How we use personal information

We may use personal information for purposes including operating The Streets:

• Creating and managing accounts
• Providing App functionality
• Displaying relevant listings and resources
• Connecting users with listers and service providers
• Facilitating communication
• Managing user profiles
• Providing customer support
• Maintaining the App

6.1 Improving the platform

We may use information to:

• Understand how users interact with the App
• Improve functionality
• Develop new features
• Identify technical problems
• Conduct analytics
• Improve accessibility and user experience
• Evaluate the effectiveness of our community programs

6.2 Safety and security

We may use information to:

• Detect fraudulent activity
• Prevent abuse
• Investigate reports
• Protect users and the platform
• Maintain cybersecurity
• Enforce our terms and policies
• Comply with legal obligations

6.3 Communications

We may use your contact information to send:

• Account notifications
• Security alerts
• Service-related communications
• Important policy updates
• Support communications
• Other communications necessary to operate the App

Where required by law, we will obtain consent before sending promotional or marketing communications.

7. Newcomer information

This may include information relating to:

• Arrival in Canada
• Housing needs
• Employment
• Settlement needs
• Language preferences
• Access to community resources
• Other circumstances relevant to accessing services

The Streets is designed to support newcomers to Canada.

We recognize that some users may voluntarily provide information about their newcomer circumstances.

Providing this information is generally voluntary unless clearly stated otherwise.

iNorde does not require users to disclose immigration status or other highly sensitive information simply to use The Streets unless such information is specifically necessary for a particular service and collected lawfully.

Users should avoid providing unnecessary sensitive information through public profiles, listings, comments, or messages.

8. How we share information

We do not sell users’ personal information as a source of revenue.

We may share information when reasonably necessary to operate The Streets.

8.1 Other users

Information that you intentionally make available through your profile, listing, or communications may be visible to other users.

For example, a Lister may receive information that a user voluntarily provides when contacting the Lister.

8.2 Service providers

We may use trusted third-party providers to support the App, including providers of:

• Cloud hosting
• Database services
• Authentication
• Communications
• Analytics
• Cybersecurity
• Technical support
• Data storage
• Payment processing, where applicable
• Other infrastructure necessary to operate the platform

These providers may process personal information only as necessary to provide services to us and subject to appropriate contractual or other safeguards.

8.3 Legal requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Protect the rights, property, or safety of iNorde, The Streets, users, or others
• Investigate suspected fraud or abuse
• Prevent serious harm or illegal activity

9. Third-party services and links

The Streets may contain links to websites, applications, businesses, organizations, or services operated by third parties.

Once you leave The Streets and access a third-party service, that service’s privacy policy and terms may apply.

iNorde is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage users to review the privacy policies of third parties before providing them with personal information.

10. Communication between users

The Streets may allow users and Listers to communicate through:

• In-app messaging
• Contact forms
• Email
• Telephone
• Other communication features

Users should exercise caution when sharing personal information with another person.

iNorde does not require users to disclose sensitive personal information to another user merely because the other user requests it.

Users should never share passwords, banking credentials, government identification numbers, or other highly sensitive information through ordinary messages unless there is a legitimate and secure reason to do so.

11. Housing and rental information

Users should independently verify:

• The identity of a landlord or lister
• The existence and condition of a property
• Rental terms
• Pricing
• Deposits
• Payment instructions
• Other relevant information before entering into an agreement or sending money

The Streets may connect newcomers with housing providers, landlords, property managers, roommates, accommodation providers, and other housing-related listers.

iNorde is primarily a digital platform connecting users and listers. Unless expressly stated otherwise, iNorde does not become a party to a rental or accommodation agreement between them.

Never send money or provide sensitive financial information solely because a listing appears on The Streets.

12. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our services
• Maintain account records
• Meet legal and regulatory requirements
• Resolve disputes
• Prevent fraud and abuse
• Maintain security
• Protect our legal rights

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and operational requirements.

13. Account deletion

You may request deletion of your The Streets account and associated personal information by contacting us at privacy@thestreethub.ca.

Certain information may need to be retained where required by law, necessary to resolve disputes, prevent fraud or abuse, protect security, or otherwise permitted by applicable law.

Where information is retained, we will limit its use to the applicable purpose for which it must be retained.

14. Accessing and correcting your information

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask questions about how your information is being used
• Withdraw consent where processing is based on consent, subject to legal limitations
• Request deletion of information in circumstances where deletion is legally available

Requests may be submitted to iNorde Privacy Team at privacy@thestreethub.ca.

We may need to verify your identity before processing certain requests.

15. Consent

Depending on the circumstances and applicable law, we may rely on your consent or another lawful basis to collect, use, or disclose personal information.

By creating an account and using features of The Streets, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy where consent is the applicable legal basis.

You may withdraw consent in circumstances where the law permits you to do so.

Withdrawing consent may affect our ability to provide certain features or services.

16. Children and minors

The Streets is not intended to knowingly collect unnecessary personal information from children.

If you are under the age required to independently consent to the collection of personal information under applicable law, you should use The Streets only with appropriate parental or guardian involvement where required.

If we become aware that we have collected personal information from a child in circumstances where collection was not appropriate or authorized, we will take reasonable steps to address the situation.

17. Security

We take reasonable administrative, technical, and organizational measures to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure
• Destruction

However, no digital platform, internet transmission, database, or electronic storage system can be guaranteed to be completely secure.

Users should also take reasonable steps to protect their own accounts, including maintaining strong passwords and not sharing login credentials.

18. Data storage and international processing

Depending on the technology providers used to operate The Streets, personal information may be stored or processed in Canada or other countries.

Where personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction in which it is processed.

iNorde will take reasonable steps to ensure that appropriate contractual, technical, organizational, or other safeguards are in place where required by applicable law.

19. Cookies and analytics

These technologies may help us:

• Keep the platform functioning
• Understand usage patterns
• Improve performance
• Detect technical problems
• Measure engagement
• Improve the user experience

The Streets website or web-based components may use cookies, software development kits (SDKs), analytics tools, or similar technologies.

Where required by applicable law, we will obtain appropriate consent for non-essential tracking technologies.

20. Community reporting and safety

Users may report:

• Fraudulent listings
• Suspicious activity
• Harassment
• Abuse
• Misleading information
• Unsafe conduct
• Discriminatory conduct
• Other violations of The Streets’ rules

Information contained in reports may be reviewed and retained as reasonably necessary to investigate the issue, protect users, enforce our policies, and comply with legal obligations.

21. Privacy of Lister information

Listers should therefore avoid publishing:

• Personal banking information
• Passwords
• Government identification numbers
• Unnecessary personal information
• Private information about employees or customers
• Any information they do not have the right to publish

Listers should understand that information intentionally published through a public listing may be visible to other users.

Listers are responsible for ensuring that information they submit to The Streets is collected and disclosed lawfully.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to The Streets
• New features
• Changes in technology
• Changes in legal requirements
• Changes in our privacy practices
• Other operational needs

When we make material changes, we may provide notice through the App, website, email, or another appropriate method.

23. Questions, concerns and privacy complaints

If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact iNorde - International Organization for Digital Empowerment & Innovation, Privacy Team at privacy@thestreethub.ca.

We encourage users to contact us first so that we can understand and attempt to resolve privacy concerns.

Where applicable, you may also have the right to bring a complaint to the privacy regulator with jurisdiction over your circumstances.